Field Reporting

Maintenance App

Maintenance App

Rick Marengo

Check out the new version of our maintenance app for Android and Apple phones and tablets.

As you and the team walk around your facilities you can see-snap-send.

  • See: notice a fault and log a repair job
  • Snap: take a photo
  • Send: upload the details to the maintenance team

The maintenance team will have manager access and allocate the work to someone (internal or external if it requires specialist knowledge or equipment). Then you can see when it is repaired and also view and “AFTER” photo along side the “BEFORE” photo you had previously uploaded.

Watch the video.

Please see this article for more details

AXLR8 Checkpoints

AXLR8 Checkpoints

admin

As well as many other forms of Proof of Attendance (Check in/ Check out) systems: Geolocation, continuous tracking, Intergation to leading biometric and other hardware such as Almas and Paxton, AXLR8 Checkpoints are proving themselves year after year in different locations.

We have some exciting new videos about the popular AXLR8Checkpoints product on our Specialist staffing website.

Click here to head over and check out the article.

Clear new AXLR8 Portal interfaces

Clear new AXLR8 Portal interfaces

Rick Marengo

AXLR8 has been spending the last three years updating and improving the AXLR8 User Experience (UX). Many parts of the system are now being systematically added and seamlessly replacing exisiting client systems.

Staffing Agencies

Field staffing apps have been evolving for a while and are now customised to your company and also have all the functionality you would expect from AXLR8’s comprehensive staffing agency systems.

Applicants for different job postings
AXLR8 Application Tracking System: effective recruitment metrics

The staffing systems internal HQ Admin wokflows are being improved, functon by function, starting with the recruitment team using AXLR8 applicant tracking systems.

Dashboards

AXLR8 Dashboards are built internally at clients with knowledgeable accredited AXLR8 Super Users now. They can be built and placed any where in the system but the most popular place is the opening page with a management overview.

AXLR8 Dashboards
AXLR8 Dashboards give a real time overview of business health

Finance

AXLR8 are growing in the commercial finance and loan management systems markets as a direct result of improving user interfaces.

AXLR8 LoanMatrix
AXLR8 Loan Management Systems

Government

AXLR8 is updating the Information Request Management and Information Asset Register systems in use across central and local government and NHS.

AXLR8 IAR
Information Asset Register keeps data sources inventory maintained

Apps

AXLR8 have been delivering Apps on all major operating environments for seeral years for our clients to replace and complement our web apps and web portals.

App Screens
Simple to use fault reporting and service logging app

The above maintenance app is a simple “see snap send” reporting mechanism as well as containing all the information requied for service, installation and other equipment management tasks for an engineer.

The comprehensive AXLR8 Staffing App is simpl for the staff member to use for shift information, work planning availability calendar, pay, expenses, field reporting and surveys (on and off line) updating personal details, Chat mechanism, proof of attendance and so much more. It is used by tens of thousands of staff every day.

Staff App Screens
Staffing App with client customised content and functionality

Please email sales@axlr8.com or call us about your business systems requirement 01344 776500

AXLR8 Login Tips

Rick Marengo

Security is only going to get stronger in the world of business applications.

Therefore, some of your legitimate users will face occasional barriers to accessing your business applications including the one you have purchased from AXLR8.

Quick fixes

Assuming they are legitimate users, the quick solutions you can try are as follows.

Common user issueWhat to do about it
Forgot password (includes typing the wrong case e.g. “ABCD1234” instead of “AbCd1234”)They should go through the password reset process. It sends them a temporary login and instructions on how to create a new secure password.
A Super User can also kick off this password reset process.
Too many false login attemptsThe users account will be disabled. A Super User needs to go to their User Admin area, select that user and take their account from the “disabled” to the “active” list. Don’t forget to check they are still legitimate users!
Not received password reset emailThe email with the reset password instructions has probably gone into their spam folder.*
The user must check their spam folder, retrieve the mail and follow the instructions.
User forgot login name (includes typing it wrong such as “JOHN SMITH” when it is actually “JOHNSMITH” without a space)They can use the user name reminder process.
You can send them the correct user name and explain the importance of typing it exactly.

*If all go to spam, then your DKIM and SPF records a may not be set up correctly and you may need to ask assistance of whoever manages your DNS.  AXLR8 can re-supply the correct values for these.

The above should solve it (and probably similar problems from any system you may use, from any supplier). If not, one of your company’s AXLR8 Super Users should follow the steps in the link below with your user (client, field staff, etc.) in order to resolve the matter.

Detailed help notes

For more detailed instructions about how to troubleshoot problems when users cannot log in, please click here.

AXLR8 Dashboard functions

AXLR8 Dashboard functions

Rick Marengo

We recently launched a new set of functions for building dashboards.

The functionality is being provided to beta clients and some new clients now.  It will soon become widespread.

AXLR8 Dashboards will address two key UI issues we have been working through in the last four years.

Cx Dashboard

The CEO and Cx suite (board, VPs, etc.)  will want different dashbards to the functional dashboards we have as standard in the project. A staff booker will log in to an overview of campaigns and a sales person may log in to their active deals. Howver, a CEO or COO may need a couple of graphs and two buttons to take them to some areas of P&L detail or other KPIs for the business such as client feedback scores.  Previously, we have built these as custom developments and they have been expensive and mostly only applicable to one specific customer.  Now AXLR8 can quickly model and deploy different dashboards for different directors/executive officers.

Functional Dashboards

These are the dashboards that would be used by specific staff and managers to achieve their job objectives on a daily basis.  For example a warehouse manager may need to know tools availability and testing schedules for the purposes of kitting out vans during each week with safe, servicable tools.  A talent manager may wish to see how many applicants came in over night and how the talent pool stands including whose SIA licence paperwork or work visas are coming up for renewal.

We will follow up with an article with some Use Cases in different industries.

AXLR8 Dashboards

Rick Marengo

AXLR8 has been working on a broad UI improvement strategy over the last four years.  AXLR8 Dashboards are one of the main planks of that strategy.   Apart from developer team alignment, creative new look and feel approaches and UI standards, the main UI development areas include:

  • Operational Apps which interact with the AXLR8 enterprise data in your company  – built for
    • Android tablets and smartphones
    • iPhones and iPads running Apple iOS
  • Specialist portals for field staff
  • Simplified vertical market portals for specific job roles including finance brokers, request managers and asset/warehouse, transport and maintenance staff
  • AXLR8 Report Builder UI evolution
  • AXLR8 e-Learning
  • APIs to other systems extending access for users (e.g. integrated credit check searches for sales people or integrated proposal entry for finance brokers)
  • AXLR8 Dashboards

AXLR8 Dashboards are customisable by AXLR8 Support Consultants.  In Q4 2019 we plan to add the skills into the AXLR8 Super User training course deliverables.  Many AXLR8 SuperUsers will be able to customise these AXLR8 Dashboards for their board directors to see their KPIs and metrics as well as for operational and field staff in specific professional areas such as broking, job tracking, government information request management, talent management (including  Applicant tracking, vetting and and staff bookings), sales, maintenance, and many more.

What is an AXLR8 Dashboard?

AXLR8 Dashboards are overview screens making access to your information quicker and easier.  The AXLR8 Dashboards Manager allows the Super User or Consultant to:

  • customise a view (e.g. an opening view after login) of the system with only the buttons, graphs, etc. that a user or group of users needs
  • cascade more reports and dashboards when that user clicks through to them

This is best illustrated with examples of how dashboards are used.

Who needs AXLR8 Dashboards?

Use case: CEO dash

CEOs often identify 5-10 key metrics they need to run the business and identify trends.  Most great CEOs also want to dig into the detail.  So an opening screen with these key metrics and buttons leading to reports and data on the main functional areas of their business: sales forecast, sales league table, customer satisfaction survey feedback, delayed projects, bookings, etc. can easily be made for the Cx who would normally not engage with systems.

Use case: Warehouse Operations dash

In this specific area, the people in the warehouse are agents for any business critical processes and for change and evolution.  To make a system easy for them to use, it must be built with their vocabulary and each function must be accessible from a simple menu or set of buttons:  Book goods in, what equipment needs a PAT  or PUWER test, what items are in repair, how many of those drills are available, which vehicles need an MOT (TuV, etc.), how many perishable items are three months from disposal.

Use case: Talent Manager dash

In one company this could mean a dashboard of applicant tracking data, in another it might be extended to vetting, staff surveys, staff work metrics and discipline.  Yet another manager may be using AXLR8 e-Learning to develop staff and needs to make sure goals on staff numbers with certain qualifications are achieved.  Talent managers will have differing goals from company to company and AXLR8 Talent Managment and ATS, Vetting and other functions need to be customised for each company’s needs.

Use case: Customer Support dash

The Support Manager, or Operations Manager will be measured by the Cx level managers on many critical metrics.  This dashboard can be customised so that buttons and graphs on the opening page may show graphs of or allow access to such items as:

  • Map of where my maintenance staff are today
  • Current customer satisfaction feedback scores from AXLR8 Surveys and similar AXLR8 functions
  • Any tickets or requests that have taken longer than target response or resolution times

 

AXLR8 Geofencing for Staff Attendance

Rick Marengo

AXLR8 have a proven reliable track record in the BYOD geo-location of staff using smartphones. However, geofencing has always been reserved for our asset tracking modules.
Now our staffing agency clients and others in construction, debt collection, and many other verticals want to be able to stop people checking in for work at remote locations unless they are actually there.
Unfortunately, there has always been a tiny minority of remote workers who check in on time but are actually a mile or more away from the place where they are being paid to provide a service. In a couple of cases, people have checked in for a work day at a retail outlet demonstrating products and it has been proven by the AXLR8 system they were still at home. Reputations take a long time to build in staffing agencies. Those guys wreck an agency’s hard earned reputation and they have nowhere to hide if they attempt to defraud an AXLR8 client using AXLR8 Proof of Location systems.
Please contact us for more details.

AXLR8 off line data collection

Rick Marengo

AXLR8 has been providing the tools for clients’ mobile workers to collect data using an online tablet or smart phone for around ten years.  The first ones ran on devices like the the Blackberry.

For example:

  • building surveys
  • health and safety audits
  • field marketing store visit reports
  • supplier audits
  • staff vetting workshops
  • local authority social sureys
  • consultation surveys
  • staff surveys

AXLR8 Clients collect tens of thousands of data items around the world, every minute, using this technology.

Surveys with no internet

However, customers still find that there are some places they must go where it is impossible or inconvenient to acquire an internet connection.  Places with unreliable or no internet connection include:

  • an agricultural setting
  • a basement or underground carpark
  • festival fields
  • on board ship
  • a shop or building that blocks or shields 4G and 3G
  • no data allowance for the period using  BYOD
  • a remote foreign location with no (secure) internet.

So a couple of years ago, AXLR8 created an app that allowed offline reporting.

You download the surveys/ report questions to your device before setting off at a point where you can use a WIFI connection.  Then you open the questionnaire and fill in the responses as you move around:  inspect the building or inteview the public or check merchandise levels – or whatever your field task is.  Following that field survey, when you return to the internet connection,  you can submit the saved survey and all the data and pictures/files/video are uploaded to the cloud.

From there, the usual functions are possible by you or by your trusty back office support staff: creating documents, presenting the data on AXLR8 designed client portals, extracting the data and writing analyses, etc.

Explainer animation: Click here

For more information, please call AXLR8 on  +44 1344 776500.